An interesting (and sad) article about public libraries becoming de facto shelters for the homeless and mentally disturbed. I've worked in book retail and in a library setting, so this hit home. I think of Dutch Boy pissing on the couch in Borders, or Special Forces claiming he was being followed, or Marxism Man calling me a Communist for banning him after he tore a list of US Presidents out of a reference book. At the bookstore I'd say at least three or four hours a week of manager/supervisor time went to dealing with similar situations. At the Liberry a single schizophrenic or otherwise troubled patron could wreck the operation of the Periodicals section at night, because we had limited staff to assist others while dealing with a paranoid woman who thought the copy machines were recording her movements.
[Link via B12Parnters]